Our MSP Services
Welcome to our MSP
operations Consulting Services
Via Virtue Consulting was founded with a clear mission: to empower Managed Service Providers (MSPs) to excel in their operations and focus on delivering exceptional services to their clients. Recognizing the unique challenges faced by IT professionals transitioning to business owners, Via Virtue specializes in alleviating the complexities of business management.
For MSPs, we provide tailored support to streamline operations, enhance service delivery, and optimize business efficiency. Our goal is to minimize the operational burdens so that MSPs can concentrate fully on delivering top-notch IT solutions to their clients.
Beyond operations, Via Virtue partners with businesses to uncover their core purpose and develop strategic plans that align teams, tasks, and tools for maximum effectiveness. We firmly believe that aligning business operations with a greater purpose not only drives positive change in our world but also enhances business success.
Based on this vision, we strive to integrate best practices and strategic insights that not only benefit the bottom line but also contribute meaningfully to a better society. At Via Virtue, we are committed to fostering a business environment where purpose and profit go hand in hand, making a positive impact on both our clients and the broader community.
What is operational Consulting
Operations define how a business delivers its products and services. Optimising operations and aligning them with your business values can determine whether your business merely survives or thrives. We always like to start with the big picture - ‘Why’ does the business exist. From here we can work out the ‘What’ and the ‘How’ of the business to match the ‘Why’.
When evaluating a business's operations, we focus on three critical areas:
Teams: Are teams aligned, working with clear purpose and defined objectives?
Tasks: Are processes well-documented, streamlined, and aligned with business goals?
Tools: Are tools appropriate, integrated, and minimising redundant data handling?
In addition to these fundamentals, we address:
Tuning: We optimise people and processes to enhance efficiency and effectiveness.
Treasure: We focus on building the business's 'treasure' across three bottom lines: profit, people, and planet, ensuring positive progress in all these areas.
Operations consulting integrates process mapping and people management to achieve optimal business outcomes aligned with your core values. Contact us today to discover how we can enhance your business.
Our Approach
Start with the end in mind
In order to bring about meaningful change in a business, first we must know where it is we are trying to go. Once we know this, we can define the scope of our engagement. Once this is clearly defined we can determine the best way to define the process, engage all the stakeholders and bring about lasting change.
What we can offer you
Operational Excellence ANALYSIS
Engage Via Virtue to conduct a comprehensive assessment of your business operations, providing you with a detailed analysis of your current processes and systems. Our assessment will pinpoint areas that align with your business goals and identify any obstacles hindering your progress.
We specialise in uncovering shortcomings in your systems that may impact service delivery to your clients and hinder staff development. Our goal is to highlight these pain points and inefficiencies, enabling us to craft a strategic plan tailored to move your operations towards optimal efficiency.
Our approach encompasses a thorough examination of your people, processes, and the implementation of targeted solutions to streamline operations and enhance overall performance.
Virtual Operations Management (VOM)
Struggling to keep up with operational demands as your business grows? Our Virtual Operations Management (VOM) service is designed for businesses like yours. In this fractional consulting model, you decide how many hours or days per month you need our expertise.
VOM allows you to scale quickly without the expense and effort of hiring and training new staff. Let us take on the role of your Operations Manager, overseeing operations, processes, and personnel, while you concentrate on your core strengths.
PSA Customisation & Optimisation
Professional Services Automation (PSA) serves as a foundational tool for any MSP. While often easy to ‘get running’ and highly customisable, many MSPs find themselves with functional but inefficient systems. At Via Virtue, we leverage our extensive experience working with diverse MSPs to provide an external perspective on your processes.
Our approach emphasises cultivating a positive organisational culture that extends to your customers. Specialising in platforms like ConnectWise and HaloPSA, we are dedicated to refining your processes to align with best practices. Our goal is to alleviate the stresses and frustrations you may currently face, ensuring your PSA system operates at peak efficiency.
Advisory Services
Drawing on over a decade of operational experience within MSPs, we provide targeted support and strategic advice tailored to your business's unique needs. As your trusted partner, we serve as a sounding board for goal setting, shaping organisational culture, and providing tactical management guidance.
Additionally, we offer workshops designed to align your business goals with team dynamics and operational processes. These sessions are aimed at empowering your leadership team with the tools and insights needed to drive cohesive and effective business strategies.