Client Testimonies
What our clients are saying
The IT AGency
The I.T. Agency is an MSP in Sydney’s northern suburbs and has approximately seven staff
“Tim was a lifesaver for us when we needed to optimize our helpdesk and provisioning workflows in ConnectWise. He not only helped us set up the best practices for our processes, but also coached us on how to maintain a consistent and effective team communication. He also helped us create internal policies and procedures that are essential for our operations. Tim has a wealth of knowledge and experience in the MSP industry, and he knows how to tailor his solutions to our specific needs. He was a pleasure to work with, and we saw a significant improvement in our efficiency and productivity after working with him. We would highly recommend Tim to any company that wants to take their operations to the next level, especially if they use ConnectWise as their PSA.”
Ron Rosenbaum (Managing Director)
Cloud4X
Cloud4X is an MSP in Sydney’s inner city and is approximately 20 staff.
“Tim was instrumental in streamlining our needs for our HaloPSA (single, all-inclusive professional services automation) system. His deep understanding of our operational requirements and his ability to translate them into effective, practical solutions was remarkable. He took the time to thoroughly analyse our existing processes, identify inefficiencies, and propose actionable improvements. His efforts in this area have led to a more efficient and user-friendly PSA system, which has, in turn, enhanced our overall service delivery.”
Nic Zafiriou (CEO and Owner)
Daraco I.T. Services is an MSP in Sydney’s north-west of approximately 30 staff.
Daraco I.T. Services
“We recommend Tim to any IT MSP using ConnectWise. Tim has an expert understanding of all aspects of ConnectWise. Tim is your man if you want to ensure ConnectWise is appropriately configured and working well for your business.”
Paul House. (Service Delivery Manager
